These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. So go take it out alone in a safe environment. Step #1 – write the email. I didn’t really respond to any of this because I was still angry and wasn’t ready to “forgive and forget.” Any response would have been a lecture anyway, and I really don’t want to be “teaching” a grown man about appropriate office interactions. Write your angry response down on a piece of paper. Some customers are angry before they email. So, stop yourself from answering the email right away, no matter how much you want to dash off a response. Ruchi Doshi, Account Manager at SRV Media, says, “A calm mind can come up with a better response than when you are angry. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. Let it all out and don’t hold anything back. Don't get angry at your boss if the criticism is entirely warranted. Image Credit: rd. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. For example, at some point you're going to be on the receiving end of a nasty email. Come back and read the email again. Take your time writing your response. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. For example, if your boss is criticizing your inability to meet deadlines, you'll need to improve your system so you turn your work in on time. Yes, write it all out. Your response needs to be calm and professional, so don’t write it in a rush. Your boss's email to you was private, so your response should be a private one as well. Your response to this rude email will show whether you are a thorough professional or you still act on impulse. He sent an email apology that Sunday. He apologized again verbally that Monday. Go for a walk, punch an innocent pillow, scream or cry it out. And be polite in your response, even if the sender was not.” Calm down before you respond to an angry mail. It might come from your boss or a co-worker, a client or customer, perhaps even a stranger. But firing back an equally emotional email can land you in a lot of hot water, not to mention possibly ruin well-established and important relationships. You may not want to say anything that you might regret later. If you try to suppress it and deal with in internally, it will take you a lot of effort and time to do so. After you write your response, set it aside for about an hour. If you want to maintain a sane record at your workplace, you need to learn how to respond to a rude email. Your focus is to communicate clearly, acknowledge your fault(s) where necessary and request to speak more one-on-one with your boss through the email you are sending. Check your emotions. Keep It Short And Straight Your first reaction upon reading an angry email might be to respond right away. You need to plan your response carefully. At a glance, all angry customers might appear the same but, they are not all created equal. Whatever works as long as it doesn’t harm you or anyone else. How to avoid sending an angry email. Are you still angry? Most emails are not time-sensitive, so you can take all day to respond if you need to. There is no need to write a thesis in your response. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your … Never give a sudden reply to an angry email. Depending on the condition that each customer came to you in, you will need to handle the interaction differently. If the email is just as critical as you immediately thought, you need to accept and learn from it. 1. 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